FAQ
General Information
Where can I park?
Limited parking is available behind the clinic. There is additional parking across the street, and 70 m away at the Collins Street community centre. We encourage carpooling for larger groups.
Do I need a reservation or can I walk in?
​We highly recommend booking before walking in. Our recovery sessions are limited to a maximum of 8 people, and our remedial massage and physiotherapy team are often fully booked. We do get cancellations, so walk-ins are welcome and we’ll do our best to accommodate you, but we can’t guarantee availability.
What is your cancellation policy?
We require 24 notice when cancelling or rescheduling appointments. Cancelling appointments within this time may incur a 50% cancellation fee for the first cancellation and a 100% fee for future cancellations.
Why did Subi Sports Massage & Physio change its name?
We’ve rebranded to Subi Sports Recovery to better reflect the full range of services we offer, including remedial massage, recovery therapy, sauna and cold plunge. While our name has changed, our team, management and our commitment to your recovery and wellbeing remains the same.
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Remedial Massage & Physiotherapy
Do we accept Private Health Funds?
Yes, we accept most major health funds for remedial massage and physiotherapy. Not all therapists are claimable, so please check when booking. We offer on-the-spot claims via HICAPS, with rebate amounts depending on your cover. If you bring your healthfund card into the clinic we can tell you how much you'll get back.
What do I need to bring?
We recommend wearing comfortable, loose clothing that’s easy to change in and out of, and bringing any relevant medical documents or referral letters for your therapist to review.
Should I book for Massage or Physio?
Massage is ideal for tension, muscle tightness, or stress relief. Physio is best for injuries, movement issues, or rehab plans. Unsure? Contact us and we’ll help you choose.
What does my appoinment include?
Your treatment time includes not only the hands-on massage or physiotherapy, but also the time needed to dress and undress. It also covers any discussion of your medical history, assessments conducted, and instruction on exercises
Do I need a referral?
We recommend wearing comfortable, loose clothing that’s easy to change in and out of, and bringing any relevant medical documents or referral letters for your therapist to review.
Can I have treatment while Pregnant?
Yes, we absolutely offer specialised pregnancy massage and Physiotherapy. Please make sure to let your therapist know that you're pregnant and when your due date is.
Still have a question? Contact our friendly reception team either via email at info@sportsmassage.com.au or via phone on 08 9368 4560
Recovery Sessions - Sauna & Ice Bath
How long are the recovery sessions
& what do they include ?
Our standard recovery sessions run for 55 minutes and include usage of all of our recovery facillities, this includes both Sauna's, the cold plunge, the ice bath, the recovery area, the bucket shower, the normatec boots, the showers and change room. For those wanting a quick session, we also offer 25 minute sessions, which have access to all the same facilities.
What do I need to bring?
You need to wear swimwear or activeware for our recovery sessions. Please bring two towels. One to sit on, and one to dry off with. We also recommend bringing a water bottle to stay hydrated.
What rules are there?
- Our recovery area is not appropriate for children.
- No usage if you have a recent fake tan or dyed hair
- All metal must be removed including, glasses & jewelry)